Frequently Asked Questions
We have collated some of the most frequently asked questions that people ask us about our residential, commercial and office cleaning services. If you have a question and cannot find an answer below, please visit our contact page to send us an enquiry and we’ll get back to you as soon as possible.
- Does B&L Exclusive Cleaning Services bring all of their own products and equipment?
- Are B&L Exclusive Cleaning Services insured?
- Do I need to be home forB&L Exclusive Cleaning Servicesto come?
- What kinds of products do you use?
- What are your operating hours?
- 1. Does B&L Exclusive Cleaning Services bring all of their own products and equipment?
We sure do! We supply all of the cleaning products including surface sprays, mould cleaners, floor cleaners, window cleaners as well as wipes, scrubbers, mops and vacuums. If you are in an office or commercial space we also supply garbage bags, paper towel, toilet paper and hand wash refills.
- 2. Are B&L Exclusive Cleaning Services insured?
Yes, we are a fully insured and registered Australian business.
- 3. Do I need to be home forB&L Exclusive Cleaning Servicesto come?
No you do not – if it is more convenient for you that we come when you are not present then we can work with that. What ever works best for you.
We also understand that you may want to be home for the first few cleans to make sure everything goes smoothly – we are comfortable with what ever option works for you, just make sure that you let us know how to gain access to your premises if you’re not planning on being home. We will always send the same cleaner to your house or office to help with your peace of mind.
- 4. What kinds of products do you use?
Majority of our products are water-based, however a few of our stronger products such as mould killers have additional chemicals in them. If there is a particular product or chemical that you would prefer we didn’t use in your premises then let us know and we will use an alternative.
- 5. What are your operating hours?
Our office hours are 7am – 7pm Monday to Saturday. Our contact page has more details of how you can send us an enquiry. Our cleaning services are also available Monday to Saturday.